Shipping policy

At MahZan, we’re committed to delivering your orders safely, quickly, and reliably. Below is everything you need to know about how we ship your purchases.

1. Processing Time

Orders are processed within 1–2 business days after order confirmation.
During high-demand periods or sale events, processing may take up to 3-4 business days.
You will receive a confirmation email/WhatsApp notification once your order has been shipped.

2. Shipping Methods & Delivery Times

We offer multiple shipping options to ensure flexibility and speed:

Domestic Shipping (Within Pakistan):

Standard Courier: 5–7 business days
Express Courier: 3–5 business days

International Shipping:

Standard International: 7–21 business days (depending on destination)
Customs clearance and local delivery times may vary.

Note: Delivery times are estimates and may be affected by unforeseen circumstances such as weather, customs delays, or courier network issues.

3. Shipping Charges

Shipping charges are calculated at checkout based on our offers or your location and selected courier service.
Free shipping may apply for orders above a minimum purchase amount, as specified on our website.
Additional charges may apply for remote areas or oversized items.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email/WhatsApp.
You can use this number to track your package on the courier’s website.
For any questions about your shipment, contact our customer service team.

5. Shipping Address & Accuracy

Please ensure your shipping address is complete and accurate.
MahZan is not responsible for delays or lost packages due to incorrect or incomplete addresses.
If a package is returned due to address issues, reshipping charges may apply.

6. Damaged or Lost Shipments

If your order arrives damaged, report it to us within 2 business days of delivery with photos.
For lost packages, our team will assist in filing claims with the courier and reshipping your order if applicable.
Please retain original packaging and items until the issue is resolved.

7. International Shipping Notes

Customers are responsible for customs duties, taxes, and import fees applicable in their country.
Delivery may be delayed due to customs clearance or local postal services.
We recommend checking your country’s import regulations before placing an order.