Shipping Policy

At MahZan, we’re committed to delivering your orders safely, quickly, and reliably. Below is everything you need to know about how we ship your purchases.

1. Processing Time

  • Orders are processed within 1–2 business days after order confirmation.

  • During high-demand periods or sale events, processing may take up to 3-5 business days.

  • You will receive a confirmation email/WhatsApp notification once your order has been shipped.

2. Shipping Methods & Delivery Times

We offer multiple shipping options to ensure flexibility and speed:

Domestic Shipping (Within Pakistan):

  • Standard Courier: 5–7 business days

  • Express Courier: 3–5 business days

International Shipping:

  • Standard International: 7–21 business days (depending on destination)

  • Customs clearance and local delivery times may vary.

Note: Delivery times are estimates and may be affected by unforeseen circumstances such as weather, customs delays, or courier network issues.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on our offers or your location and selected courier service.

  • Free shipping may apply for orders above a minimum purchase amount, as specified on our website.

  • Additional charges may apply for remote areas or oversized items.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/WhatsApp.

  • You can use this number to track your package on the courier’s website.

  • For any questions about your shipment, contact our customer service team.

5. Shipping Address & Accuracy

  • Please ensure your shipping address is complete and accurate.

  • MahZan is not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If a package is returned due to address issues, reshipping charges may apply.

6. Damaged or Lost Shipments

  • If your order arrives damaged, report it to us within 2 business days of delivery with photos.

  • For lost packages, our team will assist in filing claims with the courier and reshipping your order if applicable.

  • Please retain original packaging and items until the issue is resolved.

7. International Shipping Notes

  • Customers are responsible for customs duties, taxes, and import fees applicable in their country.

  • Delivery may be delayed due to customs clearance or local postal services.

  • We recommend checking your country’s import regulations before placing an order.

8. Contact Us

For shipping inquiries, tracking issues, or assistance:

  • WhatsApp / Helpline: +92 320 847-0513

  • Email: officialmahzan@gmail.com

 

Frequently asked questions

What is the return & exchange policy?

Our goal is for every customer to be totally satisfied with their purchase that's why we offering live video call option as well. If you are not satisfied with your purchase, let us know and we'll do our best to work with you to make it right. For more info please refer to our return policy.
How can I see product before purchasing?

We have Live Video Shopping option!

You can Schedule a 1-on-1 live video call and explore your chosen dress up close, in real time. Ask questions, zoom in on details, and shop with absolute confidence. Because your comfort comes first.

How It Works: Just let us know you’d like a live call on working days and we will alot you a time and you have to pick video call at the alotted time.

Reach Us on WhatsApp: +92 322 0339591
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Standard Delivery times are 3-5 working days, for more info check our Shipping Policy.
Can i Cancel My Order?

Yes, you can cancel order, we confirm your order from you before shipping, Once it is handed over to courier, it cannot be cancelled.

How much does shipping cost?

Initially, Shipping is free Nationwide for a limited time only, Moreover, Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.